Training & Support
Hedgehog is designed to seamlessly replace your legacy software solutions without any break in service.
Our initial setup includes:
elan software installation and testing
database setup for your Head Office
web setup (for online joining and members area), across your venues
database setup at all sites including conversion of any data which can be extracted from your existing system
training and knowledge transfer
Building confidence and enthusiasm for the change of software:
This workshop led by hedgehog non-executive director Fintan Donohue OBE enables senior team leaders to build advocacy for the change. Fintan has decades of successful experience as senior leadership consultant. The objective of the workshop is to enable senior teams to develop an implementation plan with responsibilities and timescales that meet the needs of the business and are sensitive to the challenges raised by this significant cultural change.
All staff that will be using the Hedgehog software are invited to attend a full day’s training on the Hedgehog operations manual. The operations manual provides a back-up for staff on all aspects of the software application.
The Hedgehog helpdesk team are on hand every day to answer enquiries. We operate a ticket system which allows clients to raise and track tickets on any enquiry, directly from within the software. The helpdesk team then process tickets to the standards set out in the service level agreement with each client.
We can train teams on a client site if that is the preference. During the COVID-19 period many companies have used technology such as Zoom and Microsoft teams to deliver training and communication with staff working from home. Short seminars on such topics as access control, CRM and tracking sales can be delivered online when required.
The Training Team:
Fintan Donohue OBE - Executive leadership trainer
Matthew White – Systems and technical expert
Lauren Moate – Lead user trainer and highly experienced health and fitness operator